Support Solutions

Resolve queries and unblock your operations with Root's support solutions

All Root clients have access to Root’s first-class support professionals as well as unlimited access to resources in our support centre. Choose a support plan to suit your needs.


Experience hands-on expert assistance from a dedicated support team well-versed in the intricacies of your insurance solution to swiftly address queries and deploy fixes.


Opt into Advanced support for ongoing, frictionless collaboration, architecting and solutioning with a dedicated team of technical professionals and engineers. Keep communication lines open with your dedicated technical account manager via Slack.

Support add-ons

Enhance your support plan with:

  • Middleware support and maintenance
  • Phone support
  • Testing environment support
  • Extended hours or 24/7 support

Professional Services

Launch with confidence

Launch your insurance solution on Root with the guidance of Root experts.